A centralized database of all the customers, vendors and the locations that freight is delivered. Group and associate the vendors to the service type that they provide.
Clear visibility of customer data across the company and easier to communicate. A centralized hub that unifies all communication channels, data sharing, and business metrics.
Automatically tracks and notify the dispatcher if the customer selected has low credit. Automatically update the available credit once the invoice is paid by the customer.
A detailed report on the clients that helps the team to assess the effectiveness of the dispatcher team. Detailed log of incoming and outgoing calls and all the messages related to the load.
Availability of the leads, prospects, and loyal customers across various departments and the company’s chief executives. Every process is transparent and understandable to all the team member. Enables the teams for continuous monitoring of the workflows and to provide quality communications to the customers.